If you need to bring your computer to a computer repair shop, here are some tips:
Preparing your computer for repair
If you are considering bringing your computer to a computer repair shop, there are a few things you should do to prepare it for the experience. These preparations aren’t difficult and won’t take long at all. They will help both you and the repair person and reduce the chance of data loss. Ensure that you’ve taken the following steps. Identify the most likely cause of the problem. A computer repair shop that provides free estimates is probably the best option.
Uninstall third-party hardware
Taking third-party hardware out of your computer will save you time in the repair process. For example, uninstalling your printer from Control Panel will remove all associated software. Also, remove any USB devices. If you’ve installed a new printer, uninstall it using Control Panel. Make sure you remove any driver software, which could be installed by mistake.
Before bringing your computer to the computer repair shop, make a full backup of your system. This protects against accidental damage to your hard drive while it’s open. Even minor fixes like battery replacement or memory upgrade shouldn’t harm your data, but it’s better to be safe than sorry. Besides backing up your data, it also saves you a lot of time and energy.
Identifying the problem
A reputable computer repair shop will offer a free diagnostic to identify the cause of your computer’s problems. Not all problems are caused by hardware or software, and sometimes the cause of a problem lies with the environment in which your computer is used. While some computer problems can be fixed by an experienced tech, other problems are difficult to fix and can be caused by a conflict between software and hardware. If this happens, identifying the problem before going to a computer repair shop is a good idea.
Identifying the problem before going to interview a computer repair technician can prevent you from spending unnecessary time attempting to resolve the issue yourself. While computer repair shops can provide basic help and troubleshooting solutions over the phone, they can’t give extensive guidance. Some technicians can perform remote support, but this costs time and detracts from other issues. Some technicians, however, will provide limited remote support at no extra cost.
While computer repair shops are not created equal, reputable companies have a high client satisfaction rate. Their policies and rules are designed to protect your information. Confidential data on your computer should be encrypted or removed before the repair. Also, it’s important to check the turnaround time. Ideally, the repair shop will have a good estimate of how long it will take to fix your computer. If you have an emergency, consider hiring a computer repair shop that offers 24-hour turnaround times.
Protecting your data
Before taking your computer to a computer repair shop, protect your data by installing the encryption software. You should be extra careful because unauthorized people can steal your data. Even if you are confident that your computer repair technician is a reputable one, you should still consider protecting your data yourself. There are several ways to do this. First of all, encrypt the hard drive before you hand it over to them. You can also install encryption software on specific files on your computer.
In addition to installing encryption software, you should consider taking your device to an Apple Store. There, technicians must not be alone with users in order to prevent theft of data. However, former employees of the Genius Bar say that the average technician is not snooping on user data. Even if a Genius Bar tech were snooping on your data, they wouldn’t last long at Apple and would be an example to other employees.
In addition to protecting your data before taking your computer to a computer repair shop, you should also protect your passwords. If your computer has passwords saved on it, your repair company will need to know them. Some computer users even store saved passwords on their browsers, which is why it is essential to delete them. If you do a lot of banking or fund transactions on the Internet, you should also remove your saved passwords.
Read more: 10 Ways to Fix Laptop Before Replacing It