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Real-time Tracking in On-demand App: Their Use and Benefits



The evolution in technology has empowered industries and businesses all over the world and has given enough opportunities to entrepreneurs to shed themselves in the market by utilizing tech advancements. Technology is one of the ideal ways to fulfill the customers’ demands, and entrepreneurs have read people’s minds effectively. They are crafting things with the help of technology that solves people’s day-to-day problems and hurdles efficiently. Technology has been the frontrunner in driving the industries forcefully and has changed the market dynamics efficiently in recent times. The emerging trends of information technology services have played a major role in the changing market dynamics.

One of the technologies that have changed the market dynamics is on-demand technology. The on-demand technology is the methodology in which the existing business can offer doorstep services to the customers, also known as on-demand services. The on-demand technology enables businesses to provide their service or products at the customer’s doorstep. On-demand services have been beneficial to the customers as it is offered at the doorstep, and that is a very flexible option.

Technology has evolved a lot, which is why innovative things like on-demand service came into existence. The enhancement on the internet and the innovation of analytics and artificial intelligence have been trending these days. Also, with GPS, real-time tracking has been possible, which has proved helpful in online businesses and services like on-demand services. Before we get into the GPS and real-time tracking, let’s understand the on-demand business model briefly.

What Is On-Demand Technology And How It Works?

As you all know on-demand is the service that is offered to the customers at their doorstep. To entirely understand the on-demand business model, we will take the example of a restaurant business integrated with on-demand technology. The restaurant has an on-demand platform for its food business. This platform will allow the customers to order the food from the restaurant to get its delivery to their doorstep. The customer can explore the complete menu from the restaurant food ordering system and order the food online. The restaurant will prepare the food and notify the delivery person for the delivery task of the food. The delivery person around the area will get a notification and use the GPS to reach the restaurant. After collecting the order, they will move toward the user’s location using the GPS, and at the same time, the customers can get real-time tracking information. Thus, the customers get the delivery of their food, which is how the on-demand business model works.

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restaurant food ordering system

Why Is Real-Time Tracking Used In On-Demand Apps?

The on-demand service is the service that is running online entirely, and one of the facilities it provides to the customers is the real-time update. The on-demand service offers real-time updates to customers from the time of order generated till they receive it at their doorstep. They will get the information about the rider’s location on their online platform. Customers will get the complete information from the rider location and their estimated time to reach the destination using the GPS integrated into the system. The on-demand app requires a real-time tracking feature to give updates to the customer about their order. The customers can know the location of the parcel where it has reached and will receive its live location using the tracking feature.

Use Of Real-time Tracking In The On-demand Service

The business person uses the latest advanced technology to offer a better service experience to the customers. Real-time tracking is beneficial in giving an excellent service experience to the customers as it provides real time updates of their orders. The real-time tracking features are beneficial for the customers as they can know their order’s location, and they can get the estimated arrival of their order. These features make the customers more satisfied because they will communicate all the information related to the order. This feature is handy in offering good customer service, which is very important for the on-demand business model. Thus, the use of real-time tracking is one of the useful features of the on-demand service.

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Benefits Of Real-Time Tracking

The business people utilize Real-time tracking in the on-demand service to offer better customer service. An on-demand service, most people are excited to receive their service at their doorstep. And they are keen to know the status of their order, and with the real-time tracking facilities, they will get all the details of the entire process of their order. These real-time updates neglect the communication between the customers and the service providers as they won’t have queries related to the orderly transition. The real-time tracking offers every minute details about the customer’s order, which is very satisfactory for them to receive their on-demand services. Thus, the real-time tracking facility is very beneficial in the on-demand business model.

Automatic time tracking helps business people to get a real-time update about their business operation. It will help them ensure their business’s smooth functioning, and they can have an eagle eye on their business operation and take corrective actions on it if required. This feature helps the business people offer better customer service, enhancing the business for them. Thus, advanced features like real-time tracking have been fruitful for the customers as well as the business people as they can improve their business efficiency.


The advanced technological tools are making a revolutionary change in businesses and industries overall. The concept of on-demand services is very much trending and has a great scope in the future, and in recent years it has grown strongly. The on-demand service is something that people admire because it offers convenient and flexible service to the customers. Also, these are the services provided doorstep, and they can sit back and relax and wait for the orders and with the feature like real-time tracking they can also get the update about their orders online efficiently. Entrepreneurs are using these tech-driven features to enhance their business model overall as it improves their business efficiency and improves customer service effectively. Thus, real-time tracking is one of the exciting features for the customers using the on-demand services.

Also read: Touch the Zenith of On-Demand Multi-Services Business with the Gojek Clone App

Shabbir Ahmad is a highly accomplished and renowned professional blogger, writer, and SEO expert who has made a name for himself in the digital marketing industry. He has been offering clients from all over the world exceptional services as the founder of Dive in SEO for more than five years.

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