As a CEO of an organization, you have little time to spare to look into the matters of employees. Your job is to ensure the whole ship moves at a constant speed in the right direction.
For the most part, it works just fine. But there is one avenue of the organization that will benefit the CEOs and magnifies the impact on the organization – Internal Communication.
Why Is Internal Communication Important For CEOs?
The traditional CEOs have grown up in an environment of a hierarchical top-down mindset. If we see this mindset from a communication perspective, the main decisions are taken at the top of the hierarchy and cascade down through the layers of management.
Well, this method is quite good for distributing information, resources, money, and power; it has far less control over the intent of the message. Hence, if the company’s CEO can take part in internal communication, the right intent of the message can be passed down without any changes.
When a CEO takes part in internal communication, he directly drives a level of trust in an organization. With the CEO’s internal level of communication, the organization can showcase a positive external reputation.
What Roles Do CEOs Play In Improving Internal Communication?
Being a CEO of a company, you carry a heavy responsibility. This responsibility doubles itself when it comes down to maintaining a good reputation as a marketer. With the help of the 360 leadership assessment, we were able to find the roles CEOs play in improving internal communication.
1. Clarity On Strategy
As we have already mentioned, CEOs follow the top-down hierarchy. Important decisions are made at the top of the hierarchy and shared with the lower level with the management team’s help. However, the message intended to reach the lower level goes through several modifications. This changes the whole persona of the message.
However, if a CEO takes part in internal communication, bring someone like this in to mentor your CEO so the clarity of the message is retained. All the employees and managers will be on the same page when the strategy is discussed.
Visibility is not about the leader being present physically but having a presence in internal communication. When trust is low among the employees, the presence of the leadership is crucial to uplift morale and engagement.
When the leader has a lack of visibility, it is interpreted as a lack of care. This sends a negative message to all the employees working for you.
When employees perceive CEOs’ communication as satisfactory, their perception of their leader improves. They view their leader as a highly credible, reliable, and dependable individual.
Employees start looking up to their leader and try to incorporate the same thought and beliefs. This helps the employees become a better version of themselves and helps the organization grow.
4. Enhancing Team Performance
Communication is considered an important factor in enhancing team performance. With effective communication, different teams can easily collaborate with each other and work on the same project simultaneously.
Today’s employees expect leaders to convey not only the good news but also the challenges the organization is facing. In addition, employees want to be asked about their opinion and get involved in the solutions.
5. Empowering Employees
Effective internal communication between the employees with the CEOs can instill a sense of empowerment and appreciation. With the CEOs in the internal communication, it creates an empowered workforce that is happier and more committed to the organization.
Moreover, this allows the employees to highlight themselves in front of important people. This enables them to walk the extra mile to express their opinion and concern regarding the organizations.
Internal Communication Is All About Trust
Having solid, formal internal communication can help increase the advantages of informal communication. In addition, it helps to slow the rumor mill and help the employees interpret the information correctly.
Employees put transparency in their interactions at the top of the list. In fact, most employees believe that it is the most influential factor in determining their happiness and satisfaction in the workplace.